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Resort Concierge

Resort Guest Wellness Concierge

For international guests staying at integrated resorts in Incheon (Yeongjong), Seoul, Busan and Jeju. We arrange registered clinics, private transfers and wellness around your stay, with your flight always in mind. Concierge requests are open now; availability depends on registered partners in each area. Resort partnerships are in preparation.

Concierge journeys

  • 1 to 2 days

    Express

    A short stay, or the day before your flight

    The journey

    1. Share your flight time and hotel
    2. Passport verification
    3. Doctor consultation and skin assessment
    4. Non-invasive skin care, or a treatment only if your doctor confirms it suits your flight
    5. English records before you leave for the airport

    Included

    • Written estimate in your language
    • Flight-timing check by the doctor
    • Round-trip transfer booking (any cost shown in your written estimate)
    • Check-ins on days 1, 3 and 7
  • 3 to 5 days

    Classic

    Guests with a few relaxed days in Korea

    The journey

    1. Remote pre-consultation in your language
    2. Clinic visit with interpreter support
    3. Treatment planned around recovery time
    4. Resort spa, dining and wellness as your doctor allows
    5. Records-and-receipts package before departure

    Included

    • Interpreter coordination
    • Round-trip transfer booking (any cost shown in your written estimate)
    • Aftercare card in four languages
    • Check-ins on days 1, 3, 7, 30 and 90
  • Flexible

    Family and companions

    Partners, friends and family traveling together

    The journey

    1. Individual passport verification for each adult
    2. Separate wellness plans for skin, hair and spa
    3. Individual consultations and contracts
    4. Each member manages their own KBT

    Included

    • Individual schedules and interpretation
    • Privacy between companions
    • Membership and concierge services are for adults aged 19+ only
  • Tailored

    Private

    Guests who value complete discretion

    The journey

    1. Request a discreet consultation
    2. Internal code name on all communication
    3. Private transfer and clinic timing arranged quietly
    4. No photos without your separate consent

    Included

    • Dedicated concierge
    • Discreet arrival where the clinic can offer it
    • Records issued in your legal name, shared only with you

Your safety comes first

We plan around medical guidance, not around a schedule.

  1. Flight timing is procedure-specific and your doctor makes the final decision.

  2. Guidance cited by the US CDC suggests avoiding flights for 7 to 10 days after laser treatments or face, eyelid and nose procedures, and about 10 days after chest or abdominal surgery (CDC Yellow Book, 2025-04-23).

  3. Surgery close to your departure is not scheduled until a doctor has reviewed it.

  4. Avoid alcohol before and after treatment. No treatment or consent takes place while a guest is intoxicated.

  5. Elective treatments are not performed overnight, and we do not arrange in-room treatments or IV drips.

  6. Avoid saunas, pools and strong sun until your doctor clears you.

  7. For pain, bleeding, breathing difficulty or skin turning pale or purple, call 119 immediately.

How to request

  1. Send a request

    Tell us your resort area, dates, flight time and interests through the concierge form.

  2. Verify your passport

    We confirm eligibility: age 19 or over and not enrolled in Korea's National Health Insurance.

  3. Receive a written plan

    Your coordinator sends options, an estimated fee and the clinic's written information.

  4. Visit and recover

    Transfers, interpretation and aftercare are arranged around your stay and flight.

What we never do

Our concierge serves wellness and beauty only. These rules apply to every guest and every partner.

  • KBT is never linked to gaming activity or casino tiers.

  • KBT cannot be exchanged for chips, casino credit or casino vouchers.

  • We never accept payment in chips, winnings, casino checks or by third parties.

  • No KBT is issued and no treatment is paid through casino comps.

  • No credit, payment deferral, KBT advances or loans, and no special offers tied to gaming losses.

  • We do not book casino tables, explain games or accompany guests to the casino.

  • No clinic advertising inside gaming areas.

  • No lucky draws, spins or jackpot-style promotions.

  • Adults 19+ only; no marketing to excluded or self-excluded persons.

  • No treatment or consent while intoxicated; surgery close to departure is held for doctor review.

Questions, answered

See all questions
Can I use KBT at the casino?

No. KBT is for clinics, hotels, spas and beauty services only. It cannot be exchanged for chips or credit or used for gaming.

Do I receive KBT from gaming?

No. KBT is credited only on confirmed payments at partner clinics, hotels and beauty services.

Which payment methods are accepted?

Cards or registered methods in your own name only. Chips, winnings, casino checks and third-party payments are not accepted.

My resort host referred me. Is anything different?

Welcome. How you were referred does not change your membership. Your coordinator will assist you after passport verification.

Can my resort comp cover a treatment?

No. Treatment fees are contracted and paid directly between you and the clinic.

I fly out in two days. What can I do?

We will focus on consultation and skin care. Your doctor decides whether any treatment suits your flight, and surgery is not scheduled on this trip.

Can my companion use the concierge too?

Yes. Each adult companion is verified individually and receives their own plan, contract and KBT. Information is never shared between companions.

Can you arrange a treatment late at night?

Elective treatments are not performed overnight. We can book the earliest morning slot and take a photo pre-consultation now. In an emergency, call 119.

Can I gift KBT to my companion?

Yes, if your companion is a verified member. Gifting happens inside the app. Selling KBT is not permitted under the membership terms, and we do not exchange KBT for cash or crypto-assets.

Plan your wellness around your stay

Send your resort area, dates and flight time. Your coordinator will reply with a written plan.